Shipping & Returns

Delivery

Wal’s Plant Land will deliver your order to any destination in New Zealand, products listied as 'local delivery only' can only be delivered locally to the Mosgiel/Dunedin and surrounds area or collected in store due to the nature of the item being too bulky for external courier/freight companies. Orders are dispatched on Monday – Thursday within 3 business days of receipt of your order and full payment. Please ensure delivery details are clear and accurate and where appropriate provide any delivery instructions.  Delivery to the local Mosgiel or Dunedin area can normally occur daily.

Delivery Costs
Flowers, bulk mixes and large trees are only available for local delivery and are charged based on the delivery location which is calculated at checkout time. They ARE available for click and collect at store.  There is no delivery charge for click and collect.

Products marked as local delivery will only be delivered locally unless you contact us directly to arrange an exception. 

Large trees can not be sent on our usual courier run, but can often be trucked by a specialist transport company.  This may incur extra charges on top of the freight charged at check out but we will contact you before processing the order and issue a refund if you do not wish to proceed. If you are ordering a large amount of tall trees outside of the local area please feel free to contact us regarding freight options.  

Flowers are delivered using a specialised courier and can be ordered one day and delivered the next.  Flower Delivery is from Monday to Saturday inclusive. Please note for Saturday deliveries 48 hours notice is required.

• Flowers - Mosgiel Delivery $11.50
• Flowers - Dunedin Delivery $13.50

General delivery pricing including plant deliveries

There is a minimum delivery charge of $30 per order or 20% of the order total whichever is the greatest. Please note this does not apply to gift vouchers, flowers and landscape supplies where seperate pricing applies.  Delivery is only available within New Zealand.

Landscape Product Delivery Costs - Items marked as 'Local Delivery' - BULK MIXES 

Please note that costs below are per truck load delivery.   You can not mix 2 bulk mix landscape supplies in the same truck delivery ie you can not have scoops of mulch and bark nuggest in the same truckload .   To order 2 different mixes you will need to do 2 seperate orders and 2 delivery fees will apply.  Please note there are maximum weight limits that apply to our delivery trucks so in some instances maximum scoops per order apply due to 2 seperate deliveries will be needed.

Delivery to rural addresses or delivery of large/bulky items may take longer in some areas. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you, or, if you are to arrange delivery, when the goods are available for collection by you.

Delivery target

Delivery will be targeted at 3-4 working days for the South Island and North Island can take up to 5-6 days to arrive especially for larger bulk plant orders. You will be notified by email if there are any delays. Please note that rural deliveries can take an additional 2 days extra by the courier. 

If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered. We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time. Please note that a signature is optional for receiving deliveries. If goods are lost or damaged in transit, please contact us within 7 working days of the dispatch date. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

Delivery deemed to have taken place

If no person is present at the Delivery Point at the time of delivery, or the Customer or any other person fails or refuses to take delivery of the Products, the Products will be left at the Delivery Point and be deemed to have been delivered at that point in time.

Bank account details

Direct Bank Deposit - NZ

The bank account details will appear on the bottom of your email confirmation if paying by bank deposit.  Please use your order number as your reference:

Account number:  

06-0433-0653840-001

Account Name:  Wals Plant Land

Bank Name:     ANZ

Refund/Replacement Policy

• General Product Returns

Wal’s Plant and Fun Land is happy to exchange or refund goods purchased online for up to 14 days of receipt, provided goods are returned to Wal’s Plant Land in their original packaging and tags.  All undamaged, correctly returned products will be refunded (less shipping costs) to the original purchasers credit card or via bank deposit within 7 days.  We do not accept exchange or refund requests for special marked down products, items sold out of the clearance section or samples.

If you received an item as a gift and you would like to return it you are entitled to an exchange, provided you are in possession of the purchase receipt. The gifted item needs to be in original, unused condition with the original packaging and tags. Exemptions may apply. Gift vouchers cannot be exchanged for cash.

We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or the care instructions for the item(s).

• Plant Returns

Wal’s Plant Land stands by the quality of all our products and we only pick and pack the best plants available in store for online orders. Sometimes however, plants can get damaged in transit.   Whilst the freight/courier teams do their utmost to ensure the plants arrive in good condition, due to the fragile nature of plants there may be some slight damage in transit (or leaf bruising). This is to be expected and, unfortunately, cannot be helped but if your plant arrives to you in a condition that you think is not acceptable, please contact us directly for a resolution.  If your plant(s) arrive damaged on arrival you must contact us immediately and not try to return it via your own postage means.  We will arrange with you the collection of the damaged plants by the company whom delivered it.  Please call us on 03 4847319 or email sales@walsplantland.co.nz.  We are open 7 days from 8.30am -5pm and have an answer machine available.  Please make sure you provide us with a means to contact you back like your phone number and or email address.

If Wal’s Plant Land agrees that a product was delivered to a Customer in a damaged or spoiled condition, Wal’s shall, at the request of the Customer, refund the value of the relevant Product to the Customer (as at the date on which the Product was originally ordered) or at the request of the customer send replacement plants (subject to availability).

If we have overcharged your order or goods are not available we will promptly refund the difference owing.

We treat refunds and replacements on a case by case basis at our sole discretion, upholding the principles set out in the Consumer Guarantees Act, however we cannot take responsibility for plants that have perished due to lack of care or being in an unsuitable environment.

• Exchanges

We do accept exchanges for pet food/care, garden care and accessories, home décor and gift items within 14 days of purchase.  Plants cannot be exchanged. If you wish to exchange an item please contact us as soon as possible. If you have decided to exchange for an item with a different dollar value, we will credit or debit your card or conduct electronic payments to match the difference.  Once we receive your return we will send out your new item(s). This will incur a new delivery charge.

Click and Collect in Store

Click and collect in store is free from any freight costs.  Please indicate on your order when you would like to collect so we can have your order out ready for you.  If your order is required to be on the same day then please phone us on 03 4847319.