Conditions of Use

Terms and Conditions

Your access to, and use of, Wal’s Plant Land Online Shop (Wal’s) is subject to the following terms and conditions.  By using Wal’s online shop you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them.


Payment Methods

Purchasing from Wal’s Plant Land online gives you convenient, quick, easy and secure purchasing options.  Items displayed on the site can be purchased online using your credit card, by direct debit from your bank account or by Cash on Pick Up.
When paying by credit card you are transferred to PayPal’s secure payment site which uses top level security to ensure your credit card details are safely transmitted to their processing centre.  You do not need to have a Papal account to pay via PayPal. We do not see or record your credit card number during this process.

All prices are displayed in New Zealand Dollars (NZD) and include GST (15%).

While we take great care to ensure all pricing is correctly displayed, in the case of a price being displayed incorrectly we reserve the right to charge the correct amount. In such circumstance you will be asked if you wish to proceed with or change your order.

Prices and specials available on Wal’s online shop may not necessarily be the same as the prices and specials available in-store. Any prices and specials available via the online shop will only apply to products purchased through the online shop if those prices or specials are specifically displayed on Wal’s shop, and vice versa.

Wal’s online shop may vary the prices of the products at any time without notice.



Wal’s will deliver your order to any destination in New Zealand excluding any products labelled local delivery only.  Orders are dispatched on Monday – Thursday. Please ensure delivery details are clear and accurate and where appropriate provide any delivery instructions.

Delivery Costs
There is a minimum delivery charge of $20 per order or 10% of the order total whichever is the greatest.  Flowers, bulk mixes and large trees are only available for local delivery and are charged based on the delivery location which is calculated at checkout time.   

Products marked as local delivery will only be delivered locally unless you contact us directly to arrange an exception.  If you are ordering a large amount of tall trees outside of the local area please feel free to contact us regarding freight options.


Delivery target

Delivery will be targeted at 3-4 working days.  You will be notified by email if there are any delays.


Delivery deemed to have taken place

If no person is present at the Delivery Point at the time of delivery, or the Customer or any other person fails or refuses to take delivery of the Products, the Products will be left at the Delivery Point and be deemed to have been delivered at that point in time.


Property and risk of Products

Property and risk in the Products shall pass to the Customer on delivery to the Delivery Point. No liability will be accepted on behalf of Wal’s for any spoiled or perished goods after delivery


Variation/cancellation of order

The Customer may vary or cancel the order up to the point in time that Wal’s has commenced packing the order by contacting us directly.


Refund/Replacement Policy
We treat refunds and replacements on a case by case basis at our sole discretion, upholding the principles set out in the Consumer Guarantees Act, however we cannot take responsibility for plants that have perished due to lack of care or being in an unsuitable environment.

If Wal’s agrees that a Product was delivered to a Customer in a damaged or spoiled condition, Wal’s shall, at the request of the Customer, refund the value of the relevant Product to the Customer (as at the date on which the Product was originally ordered).

If we have overcharged your order or goods are not available we will promptly refund the difference owing.

Stock Quality and Supply

Every effort will be made to fulfil orders placed with Wal’s Online Shop, but no member of Wal’s shall be liable to any person if Wal’s is unable to or declines to supply a Product for any reason whatsoever.

Due to the seasonal nature of plants we may not hold stock of all items displayed on the website. These items should be labelled as out of stock on the web site but may be available for pre-order. If a product is shown out of stock, please notify us of your enquiry and we will advise you when it will be available.

We take your privacy seriously. We will not sell, trade or share your contact information with anyone. At the time of purchasing you can elect whether or not to receive any further communications from us.


Security of information

Wal’s Plant Land Online Shop shall use its reasonable endeavours to prevent any unauthorised entry into Wal’s. However, no member of Wal’s will be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorised access.


Site content

While Wal’s Plant Land has endeavoured to ensure that the information provided on Wal’s  online shop is free from error, no member of Wal’s warrants its accuracy, adequacy or completeness, and no member of Wal’s shall be responsible or liable for any error in, or omission from, the information provided on Wal’s online shop.

We reserve the right to make changes to the information provided on Wal’s online shop at any time and without notice.


Discretion to accept orders

Wal’s Plant Land has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. Wal’s Plant Land may cancel an order for any reason whatsoever.



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